Academic
Crucial Conversations Tools for talking when stakes are high
Outline : Discover how to communicate best when it matters most.
Crucial Conversations gives you the tools to handle life's most difficult and important conversations. You'll learn how to:
- Prepare for high-stakes situations with a proven technique
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
Master crucial conversations skills at home, at work, and at play - and you'll never have to worry about another conversation again.
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